Refund policy

Native Florists Refund Policy

At Native Florists, we take immense pride in delivering the freshest and most exquisite flowers to your door. As a natural product harvested upon order, our flowers are uniquely delicate. To ensure a seamless experience, please review our refund and return guidelines carefully.

Our Return Guidelines

• Inspect Upon Arrival
  Upon delivery, please inspect your order and take a photo on the day they arrive. This allows us to assess the condition of the flowers you received.
  If you encounter any issues, contact us immediately via email or phone to address your concerns promptly.
• Store Credit Refunds
  If there is a problem with your order, we will issue a refund in the form of store credit for a future purchase.
• The Nature of Flowers
  Flowers are a fleeting beauty, destined to fade over time. While we take great care to harvest them at their peak, their natural cycle is part of their charm. We appreciate your understanding and care for this delicate product.
• Harvesting Upon Order
  To guarantee maximum freshness, all our flowers are harvested upon order. Please refer to our Shipping Policy for details about delivery timeframes.
• Delivery Concerns
  While we take every precaution to package our flowers securely, mishandling during transit can sometimes occur. If you notice any issues caused by delivery, please notify us promptly. We are here to make things right.

How to Contact Us

If you have any concerns or need assistance with your order, feel free to reach out:

Email: admin@nativeflorists.com
Phone: 1 888 609 8889

We will respond to all inquiries within 24 to 48 hours.

Thank You for Choosing Native Florists

We deeply appreciate your trust in our flowers, which are living creations full of vibrancy and elegance. Our team is here to ensure your experience with Native Florists is nothing short of exceptional. If an issue arises, we are committed to resolving it so that your journey with us remains as beautiful as our flowers.